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Contact BIRCHBOX Customer Service

BIRCHBOX Phone Numbers and Emails

Toll-Free Number:

  • (877) 487-7272
Call customer service
Send Message

BIRCHBOX Emails:

Complaints/ Feedback
Legal
Privacy Inquiries
Media
Press Inquiries
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BIRCHBOX Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • BIRCHBOX Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call BIRCHBOX is 8774877272. 15% of customers managed to speak with a real person.

  • The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as BIRCHBOX may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

BIRCHBOX Website:

BIRCHBOX Help Center:

Corporate Office Address:

Birchbox, Inc.
16 Madison Square West, 4th Floor
New York, New York 10010
United States

Other Info (opening hours):

Other Locations:

Carrer de Balmes, 188,

Barcelona, Catalonia 08006 , ES


10 rue du Faubourg Montmartre,

Paris, Paris 75009 , FR


78 Whitfield Street,

London, England W1T 4EZ, GB

More contact details

BIRCHBOX Rating Based on 67 Reviews

Rating details

1.3
more details
Website
Reliability
Customer service
Product or Service Quality

Rating stats

Rating trend

How Good is BIRCHBOX's Customer Service?

Debra B Ukr
Debra B Ukr
Feels Disappointed | Jun 02, 2024

Haven't heard anything

Read full quote
Itsel Zmu
Itsel Zmu
Feels Disappointed | Dec 03, 2023

No phone number and I want it canceled

Read full quote
Marjorie I W
Marjorie I W
Feels Disappointed | Nov 29, 2023

I never spoke with any one because no one answered . Nothing resolved

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Montrail Ltb
Montrail Ltb
Feels Disappointed | Oct 09, 2023

Was not able to contact them. Not the right phone number.

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Sheryle M Hmo
Sheryle M Hmo
Feels Disappointed | Jul 29, 2023

I just don't use the products any more, the subscription was a gift from my son. I asked more than 8 months ago to have it discontinued. The company quit sending boxes, but I just received a new one the other day. I don't want the products any longer.

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Dilon Nuv
Dilon Nuv
Feels Disappointed | Jul 13, 2023

Phone number is out of service

Read full quote

Summary of BIRCHBOX Customer Service Calls

713 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BIRCHBOX?

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel”
  • “Cancellation”

Payments and Charges Question:

  • “Make a payment”
  • “Dispute”
  • “Billing”

Shipping and Delivery Question:

  • “Yrack package”
  • “Never received my order”
  • “Never received items”

Account Question:

  • “Can’t start my membership”
  • “Subscription issue”
  • “Subscription status”

Request for Information Question:

  • “How to place an order using my points. I have sent two emails.”
  • “Question to see if I have a subscription”
  • “Question about an order”

Cards Question:

  • “Want to buy 3 gift cards .have questions”
  • “Gift card not working”
  • “Wont let me redeem gift card”

Return/ Replace Question:

  • “Address change”
  • “Change email address”
  • “I need to change my address. I have moved. 2nd attempt”

Product/ Service Question:

  • “Missing product”
  • “Complaint”
  • “Works on phone but not tv”

Refund Question:

  • “To get refund”
  • “Refund cancelation”
  • “Refund”

Staff Question:

  • “Customer service”

Website/ Application Question:

  • “Website not allowing me to customize even though I got an email telling me it was time to do so and I only have a few days to do it”

Other Question:

  • “Address”
  • “Missing box”
  • “No bix for 2 months”

Compare BIRCHBOX Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

IPSY
stars-rating-fill
1.4 out of 5
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