BIRCHBOX
BIRCHBOX Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Consumers give 1.3 star rating (52 reviews) and only 5% would likely recommend; sentiment is largely negative.
Positive Feedback
Some customers note the products themselves can be good and express that they loved boxes in earlier years.
Negative Feedback / Risk Areas
- Frequent mentions in BIRCHBOX reviews and BIRCHBOX customer complaints about unauthorized billing and overcharges.
- Many report inability to cancel membership or resolve subscriptions and auto-ship charges.
- Repeated issues with missing or late boxes, poor customer service, and requests for refunds ignored.
- Perceived high price versus small sample sizes and declining product value.
Key Takeaways for Future Customers
- Expect potential billing problems; monitor statements closely and request refunds promptly.
- Be cautious with membership auto-renewal and confirm cancellation in writing.
- Customer service access may be limited; consider this when evaluating subscription value.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Consumers give 1.3 star rating (52 reviews) and only 5% would likely recommend; sentiment is largely negative.
Positive Feedback
Some customers note the products themselves can be good and express that they loved boxes in earlier years.
Negative Feedback / Risk Areas
- Frequent mentions in BIRCHBOX reviews and BIRCHBOX customer complaints about unauthorized billing and overcharges.
- Many report inability to cancel membership or resolve subscriptions and auto-ship charges.
- Repeated issues with missing or late boxes, poor customer service, and requests for refunds ignored.
- Perceived high price versus small sample sizes and declining product value.
Key Takeaways for Future Customers
- Expect potential billing problems; monitor statements closely and request refunds promptly.
- Be cautious with membership auto-renewal and confirm cancellation in writing.
- Customer service access may be limited; consider this when evaluating subscription value.
Media from reviews
Mableton, Georgia
Change address
Called the number for customer service, and no one answered. I am trying to change my address. Could someone please help?
- Great products
- Reaching live person
Preferred solution: Deliver product or service ordered
User's recommendation: Don't sign up for Birchbox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged twice this month
I was charged twice this month. I was charged twice this month.
I was charged twice this month. I was charged twice this month.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received 1st box
Joined on July 2nd.
Received email on July 5th saying my order# 1684**** was mailed out but never gave a tracking number.
Contacted Onward to get clarification and they said they never received a tracking number either
Want my subscription box asap
User's recommendation: The site took my info and then the page wasnโt available. No help at all
My box is missing items
The box is missing items it doesnt have the list in there of whats supposed to be in the box and I would like to cancel my order because I never had this happen before
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf I could give them a negative 10 I would.
They charged me for my first box on March 7, 2024 but didn't bother to mail it until March 30. Between them and the local post office, the address was completely altered and the package has been to over 26 cities and as of April 13, I have no clue! After contacting them repeatedly, they supposedly sent me another box. That box is also floating around out there somewhere.
After contacting Birchbox again repeatedly, I received the following:
Hi Carole,
Thank you so much for your reply.
I sincerely apologize for any disappointment this may have caused. As we have already fulfilled this box, we can no longer process a refund for this box. However, we will make sure to arrange a replacement box. With that being said, we have now arranged for a replacement for your April Box to be shipped to the shipping address associated with your account. I have made sure to include it below for your reference. Please expect this to ship as soon as possible.
Carole Hill
Franklin, NC 28734
United States
Once your box hits the mail stream, you will be receiving new tracking information where you can check the movement and updates of your box.
We really hope for your understanding with this matter.
If there is anything else that we can assist you with, please let us know.
Warm Regards,
Dhencell J.
Birchbox
Now, this supposed box is the replacement for the March box I never got. I never got an April box either. But oh, they're good at billing you!! After all this began, I checked out their reviews and I see that they have a horrible reputation.
- Everything - customer service is horrible
Preferred solution: Full refund
User's recommendation: NEVER buy from Birchbox!!!
Dispute
Trying to cancel $264 taken from my account. If I don't hear from you soon...going to my bank and contacting BBB
Taking money on canceled account
Answer the dam phone !! You are taking money on a canceled account for two months now it even shows the account has been canceled
User's recommendation: Donโt use Birchbox
Old Orchard Beach, Maine
Box missing
No contact from Birchbox. Ignored despite numerous emails. Members need a number to call for shipment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my order
I never received my September order order I paid for it. Im pissed off.
I need to know what the *** happened. Please resolve this or refund my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Subscription status
I want to know my balance on a subscription card. It has a number and a barcode. I have the card for a gift certificate from a couple of years ago.
- Good service
- Bad communication
Preferred solution: Status of my subscription.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp erp help please cancel
No phone number is busy. All I want is for it to stop coming.
It was lovely when I was younger.
Just please, I could be your grandmother. By all that is holy, cancel!
User's recommendation: Absolutely no more I have been trying for over well over 2 hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMonthly charge
Hello
When i signed up for Birchbox it was $15 a month
I am very bad abouf reading emails and jusf realized i am now paying $27 for a box of samples
THE SAME SIZE and the SAME AMOUNT OF PRODUCTS that i have always received
In July it was $21, now $27 I will be CANCELING MY MEMBERSHIP and let all of my followers know about how decieving your company is
VERY VERY DISAPPOINTED IN YOUR COMAPANY!!!
User's recommendation: I think if you are going to charge more, the products should be larger
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanceling the subscription
Nothing phone is busy every time I call please please please I want cancel after 45 minutes I am really. Pissed consumer
User's recommendation: Donโt join they wonโt stop ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Gift recipient charged for a gift multiple times
No contact has been made on their part and I can not get any resolution.
I purchased a three month gift for my mom. She had to give her card # to sign up.
Her card has been billed every month. In addition to what i already paid. Can't get her $ returned. No phone customer service only email.
Birchbox has taken my money for the gift plus her money and won't refund it unless we cancel a box(which I already paid for). Not worth the hassle.
Horrible customer service. Don't waste your money giving this as a gift, it's a complete hassle for the person receiving the gift, and they end up paying for a gift that was already paid for!
- Decent products
- Charging gift recipient for already paid gift
- No phone customer service
- Refusal of return of money to gift recipient
Preferred solution: Full refund
User's recommendation: Don't waste your time or money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWont let me redeem gift card
cannot redeem gift card and birchbox wants me to pay to talk to someone or get help on line to resolve this matter?! That is crazy.
User's recommendation: beware. terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Resolved: I only got one full size product!
Company fixed the issue and I have been provided with apology.
I ordered my first box, did the quiz, and chose my products. Nowhere did they state it was sample packs.
It took 18 days to get my first box. For the price they charged, I could go to Ulta and get these things for free.
- Ripped off
Preferred solution: Full refund
User's recommendation: Donโt do it
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I agree 100%