Codie Yyv
map-marker Boiling Springs, South Carolina

Dispute

Trying to cancel $264 taken from my account. If I don't hear from you soon...going to my bank and contacting BBB

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WillaCarole H

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Verified Reviewer

If I could give them a negative 10 I would.

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They charged me for my first box on March 7, 2024 but didn't bother to mail it until March 30. Between them and the local post office, the address was completely altered and the package has been to over 26 cities and as of April 13, I have no clue! After contacting them repeatedly, they supposedly sent me another box. That box is also floating around out there somewhere.

After contacting Birchbox again repeatedly, I received the following:

Hi Carole,

Thank you so much for your reply.

I sincerely apologize for any disappointment this may have caused. As we have already fulfilled this box, we can no longer process a refund for this box. However, we will make sure to arrange a replacement box. With that being said, we have now arranged for a replacement for your April Box to be shipped to the shipping address associated with your account. I have made sure to include it below for your reference. Please expect this to ship as soon as possible.

Carole Hill

Franklin, NC 28734

United States

Once your box hits the mail stream, you will be receiving new tracking information where you can check the movement and updates of your box.

We really hope for your understanding with this matter.

If there is anything else that we can assist you with, please let us know.

Warm Regards,

Dhencell J.

Birchbox

Now, this supposed box is the replacement for the March box I never got. I never got an April box either. But oh, they're good at billing you!! After all this began, I checked out their reviews and I see that they have a horrible reputation.

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Loss:
$28
Cons:
  • Everything - customer service is horrible

Preferred solution: Full refund

User's recommendation: NEVER buy from Birchbox!!!

Nydia Hjl
map-marker Pontiac, Michigan

Taking money on canceled account

BIRCHBOX - Taking money on canceled account
BIRCHBOX - Taking money on canceled account - Image 2

Answer the dam phone !! You are taking money on a canceled account for two months now it even shows the account has been canceled

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User's recommendation: Don’t use Birchbox

Anonymous
map-marker Old Orchard Beach, Maine

Box missing

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No contact from Birchbox. Ignored despite numerous emails. Members need a number to call for shipment.

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1 comment
Guest

I agree 100%

Asante Hvd

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Verified Reviewer
| map-marker Covington, Kentucky

Never received my order

I never received my September order order I paid for it. Im pissed off.

I need to know what the *** happened. Please resolve this or refund my money.

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Michelle L Zkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Subscription status

I want to know my balance on a subscription card. It has a number and a barcode. I have the card for a gift certificate from a couple of years ago.

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Pros:
  • Good service
Cons:
  • Bad communication

Preferred solution: Status of my subscription.

Roberts C Ajv

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Verified Reviewer
| map-marker Miami, Florida

Help erp help please cancel

No phone number is busy. All I want is for it to stop coming.

It was lovely when I was younger.

Just please, I could be your grandmother. By all that is holy, cancel!

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User's recommendation: Absolutely no more I have been trying for over well over 2 hours

Roberts C Ajv

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Canceling the subscription

Nothing phone is busy every time I call please please please I want cancel after 45 minutes I am really. Pissed consumer

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User's recommendation: Don’t join they won’t stop ever

Melissa P Mqa

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Verified Reviewer
| map-marker Seattle, Washington

Monthly charge

Hello

When i signed up for Birchbox it was $15 a month

I am very bad abouf reading emails and jusf realized i am now paying $27 for a box of samples

THE SAME SIZE and the SAME AMOUNT OF PRODUCTS that i have always received

In July it was $21, now $27 I will be CANCELING MY MEMBERSHIP and let all of my followers know about how decieving your company is

VERY VERY DISAPPOINTED IN YOUR COMAPANY!!!

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User's recommendation: I think if you are going to charge more, the products should be larger

Theresa S Giz

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Verified Reviewer
| map-marker New York, New York

Gift recipient charged for a gift multiple times

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I purchased a three month gift for my mom. She had to give her card # to sign up.

Her card has been billed every month. In addition to what i already paid. Can't get her $ returned. No phone customer service only email.

Birchbox has taken my money for the gift plus her money and won't refund it unless we cancel a box(which I already paid for). Not worth the hassle.

Horrible customer service. Don't waste your money giving this as a gift, it's a complete hassle for the person receiving the gift, and they end up paying for a gift that was already paid for!

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Loss:
$45
Pros:
  • Decent products
Cons:
  • Refusal of return of money to gift recipient
  • No phone customer service
  • Charging gift recipient for already paid gift

Preferred solution: Full refund

User's recommendation: Don't waste your time or money

Isabela Qzx

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Verified Reviewer
| map-marker Staten Island, New York

Wont let me redeem gift card

cannot redeem gift card and birchbox wants me to pay to talk to someone or get help on line to resolve this matter?! That is crazy.

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User's recommendation: beware. terrible customer service

Resolved
Nancy A Qkm

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Verified Reviewer
| map-marker New York, New York

Resolved: I only got one full size product!

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Updated by user May 25, 2024

Company fixed the issue and I have been provided with apology.

Original review May 10, 2024

I ordered my first box, did the quiz, and chose my products. Nowhere did they state it was sample packs.

It took 18 days to get my first box. For the price they charged, I could go to Ulta and get these things for free.

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Loss:
$22
Cons:
  • Ripped off

Preferred solution: Full refund

User's recommendation: Don’t do it

Patricia C Vvl

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Verified Reviewer

Cancel my subscription

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I can no longer afford the subscription. I am extremely ill and no longer working.

Please cancel it. I can't bear the surprise debits.

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Loss:
$2178
Pros:
  • Some nice items
Cons:
  • Cannot afford it

Preferred solution: Full refund

User's recommendation: Only subscribe if you can afford it

Candace F Zul

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent charges

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Contains 1 confidential file for company representatives
Original review updated Apr 06, 2024

Like others have said, they dont allow you to cancel. Its been years since I last purchased a subscription from Birchbox.

I never renewed and have even periodically checked my account to ensure auto-renewal was turned OFF. Well, guess what they did this week? Charged my debit card $204. I checked my account again and auto-renewal was magically turned back on.

YEARS after my last subscription!

I had to file a dispute with my bank and get a whole new card.

Birchbox customer service is non-existent. This is a fraudulent company that only exists to scam people and harvest their financial data.

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Loss:
$204
Cons:
  • Lack of customer service
  • Phone number is out of service
  • Fraudulent charges

Preferred solution: Full refund

User's recommendation: Avoid this company

Jan P Veh

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Verified Reviewer
| map-marker New York, New York

Unauthorized charge

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Cannot call the phone number listed for customer service. Went through the process and it says the number is incorrect. Please try again.

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Loss:
$130
Cons:
  • Keep trying to cancel for months and is still charging and no products

Preferred solution: Full refund

User's recommendation: Do not get involved with Birch Box

Sharon B Nha

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Verified Reviewer

Much more money was taken out of my account

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Brichbox toke $219.81 out off my account for my monthly amount. It has alway around $18.00. I want my refund that money

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Loss:
$220

Preferred solution: Full refund

User's recommendation: I love my monthly box

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